Quake fallout Ibpap hits naming of BPO firms

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Quake Fallout Ibpap Calls Out DOLE Region 7's Premature Naming of BPO Firms

The recent 6.7 magnitude earthquake in Cebu has raised concerns about the IT-BPM industry's response to natural disasters. The Information Technology and Business Process Association of the Philippines (Ibpap) has issued a statement criticizing the Department of Labor and Employment (DOLE) Region 7 for prematurely naming business process outsourcing (BPO) companies that allegedly forced employees to keep working during the earthquake.

Prioritizing Employee Safety

In the aftermath of a disaster, it's essential to prioritize employee safety above all else. The Ibpap's denouncement of DOLE Region 7's actions highlights the importance of responsible leadership and fair practices in the IT-BPM sector. When employees are forced to work under duress, it can have long-term consequences for their well-being and job satisfaction.

The Impact on Reputations

Prematurely naming companies without proper investigation or validation can damage reputations and create confusion among employees. This can lead to a loss of trust among global clients, which is critical for the IT-BPM industry's growth and job creation in the Philippines. According to Ibpap, four out of six BPOs named by DOLE are its members.

The Role of BIEN

The BPO Industry Employee Network (BIEN) filed complaints against 30 BPOs for allegedly violating labor and occupational safety laws following the earthquake. While BIEN's actions may have been well-intentioned, Ibpap argues that none of its accounts confirm that employees were indeed prevented from leaving their offices despite the quake, emergency exits were blocked, or they were forced to return to their workstations without safety clearance.

The Need for Thorough Investigation

Ibpap urges DOLE to conduct a thorough investigation into the alleged claims. This is crucial not only for the affected BPOs but also for the IT-BPM industry as a whole. A lack of transparency and accountability can erode investor trust, leading to a shift in critical operations from the Philippines to other competitor countries.

Industry Insights

The IT-BPM industry employs 1.9 million Filipinos and contributes nearly $40 billion annually to the economy. The sector's growth is driven by its ability to provide high-quality services at competitive prices. However, this growth is not without its challenges, including the need for responsible leadership and fair practices during natural disasters.

Conclusion

The recent incident in Cebu highlights the importance of prioritizing employee safety and well-being in the IT-BPM sector. As the industry continues to grow, it's essential that companies prioritize transparency, accountability, and fairness. By doing so, they can maintain investor trust and create a positive reputation for themselves.

Predictions

In the coming months, we expect DOLE to conduct thorough investigations into the alleged claims against BPOs in Cebu. We also anticipate Ibpap to continue advocating for responsible leadership and fair practices in the IT-BPM sector. As the industry continues to grow, it's essential that companies prioritize employee safety and well-being above all else.

Key Takeaways

The IT-BPM industry employs 1.9 million Filipinos and contributes nearly $40 billion annually to the economy.
The recent incident in Cebu highlights the importance of prioritizing employee safety and well-being during natural disasters.
Ibpap has called out DOLE Region 7 for prematurely naming BPOs that allegedly forced employees to keep working during the earthquake.
BIEN filed complaints against 30 BPOs for allegedly violating labor and occupational safety laws following the earthquake.

References

1. Ibpap. (2022). Quake Fallout Ibpap Hits Naming of BPO Firms.
2. DOLE Region 7. (2022). Press Release Conduct of Inspections on Six More BPOs Following Formal Complaints.
3. BIEN-Cebu. (2022). Statement BPO Employees Forcibly Ordered to Return to Work During Earthquake.

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IT-BPM industry
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Occupational safety
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Investor trust
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Edward Lance Arellano Lorilla

CEO / Co-Founder

Enjoy the little things in life. For one day, you may look back and realize they were the big things. Many of life's failures are people who did not realize how close they were to success when they gave up.